Last Updated: October 22, 2026
This Privacy Policy describes how CozyUwu™ (“CozyUwu™,” “we,” “us,” or “our“) collects, uses, and discloses your personal information when you visit, use, or make a purchase from https://cozyuwu.com/ (the “Site“), or otherwise communicate with us (collectively, the “Services“).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. If you have questions about how we handle personal information, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or applicable legal or regulatory requirements.
When we update this Privacy Policy, we will post the revised version on the Site and update the “Last updated” date. Where required by applicable law, we will provide additional notice of material changes or take other legally required steps.
How We Collect and Use Your Personal Information
We collect personal information from you in different ways depending on how you interact with our Site and Services.
In addition to the specific uses described below, we may use personal information to provide and improve our Services, communicate with you, process and fulfill orders, provide customer support, maintain customer accounts, comply with applicable legal obligations, prevent fraud, resolve disputes, enforce our agreements and policies, and protect our Site, business, users, and others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services.
Information We Collect Directly From You
Information that you provide directly to us may include:
- Contact information, such as your name, email address, mailing address, billing address, shipping address, and phone number.
- Order information, such as products purchased, order details, shipping information, billing information, payment status, and related transaction information.
- Account information, such as your name, email address, account details, order history, and other information associated with your CozyUwu™ account.
- Shopping information, such as products you view, add to your cart, or otherwise interact with on our Site.
- Customer support information, including information you provide when contacting us through our website, contact forms, email, or other customer-service channels.
- Information you voluntarily provide, such as information submitted through forms, reviews, surveys, promotions, or other features of the Site.
You may choose not to provide certain information. However, some information may be necessary to process an order, create an account, provide requested services, respond to inquiries, or provide certain features of the Site.
Information We Collect Automatically
When you visit or interact with our Site, we may automatically collect certain information about your device and your interaction with our Services.
This may include information such as your IP address, browser type, operating system, device information, referring website, pages viewed, links clicked, approximate location information, dates and times of access, and information about how you interact with our Site.
We may collect this information through cookies, pixels, tags, scripts, software development kits, web beacons, server-side technologies, and similar technologies.
The specific information collected may vary depending on the technologies, services, plugins, integrations, and other features enabled on our Site from time to time.
Information We Receive From Third Parties
We may receive personal information from third parties and service providers that support our business and Site, including payment processors, analytics providers, advertising and marketing services, shipping and fulfillment providers, fraud-prevention and security services, and other technology providers.
For example, payment providers may process payment and transaction information necessary to complete purchases and provide payment services.
We may also receive information through advertising, analytics, social-media, ecommerce, security, or other services that operate on or in connection with our Site, depending on the features and integrations we use.
The specific third-party providers and technologies used on our Site may change overtime.
Information received from third parties will be handled in accordance with this Privacy Policy and applicable law. Third parties may also process information according to their own privacy policies and terms.
How We Use Your Personal Information
We may use personal information for the following purposes:
- Providing Products and Services. We use personal information to process and fulfill orders, process or facilitate payments, arrange shipping and delivery, manage customer accounts, facilitate returns and refunds, provide customer support, and otherwise provide the products and Services you request.
- Marketing and Advertising. Where permitted by applicable law and your preferences, we may use personal information to communicate with you about products, promotions, offers, and other information that may be of interest to you, including by email, text message, or other marketing channels. You may opt out of marketing communications at any time by following the unsubscribe or opt-out instructions provided in the communication or by contacting us. We may also use advertising and analytics technologies to measure advertising effectiveness and help us provide, personalize, or improve advertising.
- Security and Fraud Prevention. We may use personal information to detect, investigate, prevent, and respond to fraud, unauthorized activity, security incidents, and other unlawful or malicious activity.
- Improving Our Services. We may use information to understand how customers and visitors use our Site, troubleshoot problems, improve our products and Services, and develop new features.
- Communicating With You. We may use your personal information to respond to inquiries, provide customer support, send transactional communications, and communicate with you regarding your orders, account, or other interactions with us.
- Legal and Business Purposes. We may use personal information to comply with applicable laws and legal obligations, resolve disputes, enforce our agreements and policies, and protect our rights, property, business, users, or others.
Payment Processing
We use third-party payment providers to process payments and transactions.
Depending on the payment methods and services available on our Site at the time of your purchase, payment services may be provided by one or more third-party payment providers.
Payment providers may collect and process information such as payment card details, bank account information, billing information, shipping information, transaction information, and other information necessary to process, authorize, verify, or protect your payment.
Where payment information is processed directly by a third-party payment provider, that provider may handle and retain payment information in accordance with its own privacy policy and applicable legal requirements.
We do not intend to store complete payment card information on our own systems when that information is processed directly by a third-party payment provider.
The payment providers and payment technologies available through our Site may change from time to time.
Cookies and Similar Technologies
Like many websites, we use cookies and similar technologies on our Site.
We may use these technologies to:
- Keep our Site and shopping functionality operating properly;
- Remember items in your shopping cart and certain preferences;
- Maintain security and help prevent fraudulent activity;
- Understand how visitors use our Site;
- Analyze and improve the performance of our Site;
- Measure the effectiveness of advertising; and
- Support advertising and marketing activities where applicable.
Our use of cookies and similar technologies may involve third-party services, including analytics, advertising, security, ecommerce, and other technology providers.
The specific cookies and similar technologies used on our Site may change as we add, remove, update, or replace plugins, integrations, services, or other website technologies.
You can usually control or delete cookies through your browser settings. Where available, you may also be able to manage certain cookies or tracking technologies through controls provided on our Site.
Disabling certain cookies may affect the functionality of our Site, including shopping-cart, checkout, account, or other features.
Where required by applicable law, we will seek appropriate consent before using certain non-essential cookies or similar tracking technologies and will provide applicable choices or opt-out mechanisms.
Advertising and Analytics
We may use third-party advertising, analytics, and measurement services to understand how visitors interact with our Site, measure advertising performance, improve our Services, and promote CozyUwu™ products.
The advertising and analytics services used on our Site may change from time to time and may include services provided by companies such as Google, Meta, or other advertising and analytics providers.
These services may use technologies such as cookies, pixels, tags, server-side technologies, or similar technologies to collect or receive information about interactions with our Site and advertisements.
Depending on the applicable service, configuration, and your choices, this information may be used for analytics, conversion measurement, advertising, personalization, audience measurement, fraud prevention, or other purposes described by the applicable provider.
Where required by applicable law, we will obtain consent or provide applicable opt-out mechanisms before using certain advertising or tracking technologies.
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, fulfill orders, process transactions, or for other purposes described in this Privacy Policy.
These recipients may include:
- Service providers and technology providers that support our Site and business, including hosting, website management, security, customer support, analytics, and other technical services;
- Payment processors and other payment service providers;
- Shipping and fulfillment providers that help us deliver products and process returns;
- Analytics and advertising providers that help us understand Site usage, measure advertising, or support marketing activities;
- Professional advisors, such as legal, accounting, financial, or insurance professionals;
- Government authorities, regulators, or law enforcement, where required or permitted by applicable law; and
- Other parties when necessary to protect our rights, property, safety, users, or business, or in connection with a business transaction such as a merger, acquisition, financing, sale of assets, or similar transaction.
We may also disclose information when you direct us to do so, request a service or integration, or otherwise consent to the disclosure.
The specific third-party service providers and integrations used by our Site may change from time to time.
Sale, Sharing, and Targeted Advertising
Depending on how applicable law defines terms such as “sale,” “sharing,” or “targeted advertising,” certain disclosures of personal information to advertising or analytics providers may be considered a sale or sharing of personal information or the use of personal information for targeted advertising.
Where applicable law provides you with the right to opt out of these activities, we will provide the applicable methods for exercising those rights.
We do not sell personal information for monetary payment in the ordinary course of operating our business.
Categories of Personal Information
The categories of personal information we may collect or disclose include:
- Identifiers, such as name, email address, postal address, phone number, account information, IP address, and similar identifiers.
- Commercial information, such as products purchased, order history, shopping activity, and customer service interactions.
- Internet or other electronic network activity, such as browsing activity, interactions with our Site, device information, and information about how you use our Services.
- Geolocation information, where collected through applicable technologies and permitted by law.
- Inferences, where generated from information collected through our Services, such as preferences or interests used to improve our Services or advertising.
- Other information you voluntarily provide, such as information submitted through forms, reviews, or communications with us.
User-Generated Content
Our Services may allow you to submit product reviews or other content.
If you choose to submit content to a publicly accessible area of the Site, that content may be visible to other users or members of the public.
Please do not submit personal or confidential information that you do not want to make publicly available.
We cannot control how third parties may use information that you voluntarily make publicly available.
Third-Party Websites and Links
Our Site may contain links to websites, services, or platforms operated by third parties.
If you follow a link to a third-party website, you should review that third party’s privacy policy, security practices, and terms.
We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
The inclusion of a link on our Site does not necessarily constitute an endorsement of the third-party website or service.
Children’s Privacy
Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us using the information provided below so that we can take appropriate steps to address the situation.
Where applicable law provides additional protections for minors, we will comply with those requirements.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted over the internet may not always be completely secure while in transit. We recommend that you avoid sending sensitive or confidential information through unsecured channels.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, fulfill orders, maintain customer accounts, comply with legal, tax, accounting, or reporting obligations, prevent fraud, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information, the nature of our relationship with you, our operational needs, and applicable legal requirements.
Where appropriate and permitted by law, personal information may be deleted, anonymized, or otherwise de-identified when it is no longer reasonably necessary for these purposes.
Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
- Right to Access / Know. You may have the right to request access to personal information we maintain about you and information about how we collect, use, or disclose it.
- Right to Delete. You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.
- Right to Correct. You may have the right to request correction of inaccurate personal information.
- Right to Portability. You may have the right to obtain certain personal information in a portable format and, in certain circumstances, request that it be transferred to another provider.
- Right to Restrict or Object. Depending on applicable law, you may have the right to restrict or object to certain processing of your personal information.
- Right to Withdraw Consent. Where we rely on consent to process personal information, you may have the right to withdraw that consent.
- Right to Opt Out. Depending on where you live and applicable law, you may have the right to opt out of certain marketing, targeted advertising, sale, or sharing of personal information.
- Right to Appeal. Where applicable law provides an appeal process, you may have the right to appeal our decision regarding a privacy request.
You may also opt out of promotional emails by using the unsubscribe link included in those emails, and you may opt out of marketing text messages by following the opt-out instructions provided in those messages, such as replying STOP. Even if you opt out of promotional communications, we may continue to send non-promotional communications, such as order confirmations, shipping updates, account notices, and other communications necessary to provide our Services.
These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted or required by applicable law.
Privacy Requests
To exercise applicable privacy rights or submit a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before completing certain requests. We will only request information reasonably necessary to verify your identity and protect against fraudulent requests.
Where permitted by applicable law, you may authorize another person to submit a request on your behalf. We may require appropriate verification of the authorization and your identity.
We will respond to valid privacy requests within the time required by applicable law.
We will not discriminate against you for exercising privacy rights provided to you by applicable law.
Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the information provided below.
Depending on where you live, you may also have the right to submit a complaint to the appropriate privacy or data protection authority.
International Users
Our Site and Services are operated in the United States. Depending on where you live, your personal information may be transferred to, stored in, or processed in countries other than your country of residence, including the United States.
Third-party service providers we use may also process personal information in other countries in accordance with their own privacy policies and applicable legal requirements.
Where applicable law requires specific safeguards for international transfers of personal information, we will use appropriate legally recognized transfer mechanisms.
Contact Us
Should you have questions about this Privacy Policy or our privacy practices, would like to submit a privacy-related request, or would like to exercise any of the rights available to you, please contact us at shop@cozyuwu.com.