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The CozyUwu Support Team is here to help 24/7.
Frequently Asked Questions
Orders and Shipping
We aim to process orders within 1-3 days, and the estimated shipping time is 7-10 business days for domestic orders and 10-14 business days for orders outside the United States. For more information, please visit our Shipping Policy.
If you entered an incorrect shipping address at checkout, please submit a request immediately to shop@cozyuwu.com. Due to orders being swiftly forwarded to the warehouse for delivery, we may not be able to honor your request. Customers are responsible for providing complete and accurate shipping information when placing an order. For more information, please visit our Shipping Policy.
Once your order has been processed and begun the shipping process, you will recieve an email with the tracking number and tracking details for your package. To check the status of your package, click on the “Track” tab on our website menu and paste your tracking number into the text box.
We deliver to over 50 countries worldwide. Simply enter your shipping address at checkout to check if we deliver to you!
Depending on the quantity and variation of the items in your order, your products may be delivered in seperate packages.
Returns and Exchanges
CozyUwu™ has a 15-day return policy, which means you have 15 days after receiving your item to request a return and ship the item back to us. To start a return, submit a request to shop@cozyuwu.com. For more information please visit our Refund and Returns Policy.
Send us an email at shop@cozyuwu.com or fill out a form on the “Contact Us” page on our website.
If you believe you recieved a different item than what your ordered, please keep your item(s) in the same condition you received, unworn or unused, with tags, and in its original packaging. Contact us immediately at shop@cozyuwu.com so our support team can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately at shop@cozyuwu.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
We will not accept any returns or return requests that have not been first evaluated and accepted by our email support team at shop@cozyuwu.com. If your return is accepted, please closely follow the instructions of our support staff when returning your item(s).
Please submit a request to shop@cozyuwu.com to cancel or modify an order. We cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel or change the order. For more information, please visit our Shipping Policy.